Did the rug have any dog or cat urine/smell in the rug prior to cleaning? Sometimes when a rug has pet damage and it is cleaned, but not soaked, then the rug is stiff after a standard cleaning. That might be another possibility. Not sure what part of MD you're in, but we're in Kensington and would be happy to help.
Jahann and Sons Persian Rugs
4210 Howard Ave | Kensington, MD 20895
301.530.6660 |
www.jahannandsons.com