Hello, I am looking for some advice.

I took my silk rug to a professional fine rug cleaner. I feel like it came back looking a bit dull and the fibers seemed almost matted. Instead of feeling soft and lush to the touch it feels almost a bit coarse and thin. It does not seem to shine much, even how I remembered it did before cleaning. Is that possible or is it my imagination?

I read somewhere on the web (so it must be true) that lesser-quality Chinese silk rugs can be ruined by wet cleaning. I am pretty sure this was hand washed using shampoo and flooded rinses. It was also deodorized.

The rug is a decent but not great silk rug, maybe 25 years old, probably Chinese. This is a reputable high end rug cleaner, what could they possibly do wrong to make that happen?

Thanks.

Not 100% certain. I would be surprised if it wasn't though.

For silk carpet cleaning, you need the chemical cleaning. They will add some chemical thing to fix the color and soft the pile. If the quality of the silk is high (I mean pure silk, not spun silk), very few fuzz will take off from your carpet. You will not feel very much different of the thickness of the carpet. We make the silk carpets in China that is why i know this problem.